Please read these Terms and Conditions carefully.
Questions and Feedback – Please Contact Us
We do all we can to ensure that your experience with us is a positive one. If you need our assistance with anything related to our Site(s) please don’t hesitate to contact us.
Our Booking Service
We offer our Site as a source of information relating to vehicle rental allowing our customers to book and purchase vehicle rental and other travel services offered by selected third-party providers. This includes car rental suppliers, other aggregators of vehicle rental and distributors of rental vehicle excess insurance (“Providers”).
Our business is to make bookings on your behalf. We are not a provider of vehicle rentals or rental vehicle excess insurance and have no control over the services supplied by Providers. We do not endorse or recommend Providers.
To make a booking for a car rental you must complete our booking form. Once we receive your booking form and payment (if required) we, or the Provider, will confirm your booking by emailing you a confirmation voucher and receipt. If you make a payment at the time of booking a rental vehicle, you will receive a receipt from the appropriate trading company.
We receive a commission from Providers for services booked or purchased through the Site. Our commercial relationships with Providers, including the payment of remuneration, the type of remuneration paid, the basis on which commission is paid and the variance in commission per sale, do not affect the display of rental vehicle search results on the Site.
If you shorten your previously booked/agreed rental period you will not be reimbursed as it is considered a “no show” for the requested, unused, days. Please read your rental company’s terms and conditions as this may vary.
If you shorten your previously booked/agreed rental period before you pick up your rental vehicle – but give notice within the cancellation fees period- the rental company will approve the date change. However, there will be no refund on the unused dates.
If you shorten your previously booked/agreed rental period before you pick up your rental vehicle and give notice before the cancellation fees, the booking will be recalculated with the current rates for the new dates. If the new dates work out to be cheaper than your previously booked/agreed rental period, then the difference will be refunded and an alteration fee (usually around $25.00) charged.
Please note that if the deposit amount decreases as a result of the recalculation the difference will not be refunded. As per standard terms, deposits are non-refundable. However, if the new deposit is higher, the difference will be charged accordingly. Check the terms and conditions as policies and cancellation fees vary between suppliers.
Driver requirements can vary from vehicle to vehicle. If travelling aboard the rental company may require you to have an International Driver’s License, so check the vehicle’s terms and conditions regarding the validity of your existing driver’s license.
Drivers under 21 years of age may be required to take out additional insurance. Check the terms and conditions regarding age restrictions stipulated by your vehicle rental company
You may be required to pay additional fees for additional drivers. Check the terms and conditions of your vehicle rental company as fees vary between suppliers.
Rental Costs per Day
Rental days are calculated in 24-hour periods, so if you pick up a car at 12 pm and return it the following day after 12 pm the rental company will charge you two days.
Car Rental Return Location
The car must be returned to the agreed return location as specified on the Rental Contract. If the rental vehicle is returned to an unspecified location, you may have to pay a service fee.
In most instances, drivers under 25 years will be charged an additional amount of approximately $20 – $30 per day. Check the terms and conditions as fees/benefits vary between suppliers.
In most instances, insurance options will be offered depending on the type/class of vehicle rental selected, alongside any available insurance excess reduction (CDW) options. If none of these options are forthcoming, contact the rental hire customer service.
A security bond, or security deposit, is an amount paid by the customer and held by the vehicle rental company for the duration of the rental. The deposit is fully refundable if the vehicle has been returned in accordance of the terms and conditions stipulated by the rental company.
Ways of paying the bond vary: some rental companies require a swipe or imprint of your credit card, others require physical payment, so check the requirements of the designated rental company.
The rental company may also offer various options to reduce the size of the bond/security deposit such as a non-refundable daily charge. Additional options will be outlined in the rental company’s manifesto or contact your vehicle rental customer service.
The initial vehicle rental deposit is non-refundable. Cancellation fees vary between suppliers so check the appropriate terms and conditions to find out how many days’ notice the rental company requires for a fee-free cancellation, if any.
Customers wishing to cancel a booking need to locate the ‘Cancel booking’ link in the Customer Support Center. We then contact the rental company on your behalf and will advise you of the cancellation charge fee, if applicable.
Customers may be charged a ‘no-show’ fee if the vehicle isn’t picked up at the designated time. The fee charged is based on a confirmed booking that’s prevented the rental company from taking business elsewhere and is often 100% of the vehicle hire.
Certain statutory warranties under the Australian Consumer Law will be employed for the benefit of consumers. Nothing in these Terms is intended to exclude or restrict the application of such laws but Go New Zealand Pty (or any of its entities/interests cited at the very top of this page) give no guarantee, warranty or make any representation of any kind, express or implied, with respect to provision of services or use of the Site, outside the Australian Consumer Law.
When you use the Site, you also interact with websites, products and services that are made available by third parties including Providers. We do not control, vet or curate third party websites or content, and these do not form part of our Site.
We do not warrant or represent that the information or representations displayed on or via the Site by a third-party, including without limitation:
- Fitness or suitability of any product or service advertised
- Booking and/or vehicle availability
- Vehicle features
- Vehicle make and model
- Vehicle insurance
- (together, “Booking Information”) is accurate, complete, relevant or up-to-date.
While we endeavour to display the correct Booking Information you, the customer, acknowledge and agree that Booking Information is controlled and provided solely by Providers, and we do not and cannot verify its accuracy or completeness.
A secure payment gateway is used to process all transactions and card details. We don’t store these details. We do not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway.
You acknowledge and agree that our and Providers’ systems are not free of faults, and Site downtime may occur. Sites may become unavailable due to planned or unplanned maintenance or circumstances beyond our control, including without limitation acts of third-party telecommunications service suppliers or acts of God.
We do not warrant that the Site will function correctly or at all, be operational and/or free of interruption, delays or faults.
Your Dealings with Us and Providers
By accepting these Terms, you warrant and agree that you:
- Are at least 18 years of age and possess the legal authority to enter into this agreement
- Have provided information that is true and accurate
- Will only use the Site to make legitimate and lawful reservations or purchases for you or another person for whom you are legally authorised to act
- Have informed all relevant persons about the terms and conditions that apply to the bookings you make on their behalf
- Are of the minimum permitted age and meet the minimum license requirements to make a rental car booking in the jurisdiction to which the rental car booking relates (“Eligibility Requirements”). If you do not meet the relevant Eligibility Requirements you accept that your rental car booking may be invalid, or the Provider may charge you additional fees when you collect the vehicle
- Will not share or transfer any benefits you receive from the Site. Any booking you make with a Provider via the Site cannot be transferred or assigned in any way, unless aforementioned transfer or assignment has been agreed with the Provider
- Acknowledge that we own, or are licensed to use, all intellectual property rights in the Site, including software and trademarks, and nothing in these Terms gives you any rights, title or interest in the Site
- Must not modify, publish, communicate to the public, network, rent, lease, loan, transmit, sell, participate in the transfer or sale of, reproduce, create derivative works based on, redistribute, perform, display, or in any way exploit any of the Site in whole or in part
- Will not scrape, decompile, reverse-engineer, disassemble, attempt to derive the source code of any software or security components of the Site, or otherwise use any algorithm to search the Site, except as permitted by non-excludable law.
- You may link to our blog and rental information articles, or other informative material published on the Go4 Car Rental Site, provided that you attribute ownership to Go4 Car Rental or the owner.
- If we find that you have misused the service, or otherwise breached these Terms, we may terminate your service and use of our Sites. Furthermore, if applicable, recover from you any costs of investigating that misuse and any losses incurred by us, or required to be paid by us to a third party.
We have no liability for the services provided by Providers and other third parties. Your legal rights in connection with the provision of vehicle rental, insurance and other products and services are against the specific Provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any Provider is unable to provide the services for which you have contracted, your rights are against that Provider and not against us.
Nothing in these Terms is intended to limit your rights under the Australian Consumer Law, including your right to remedies for a failure of our service to meet a Consumer Guarantee. When we say “Consumer Guarantee” we mean the consumer guarantees prescribed by the Australian Consumer Law.
If our service fails to meet applicable Consumer Guarantees we will provide you with a remedy as required by the Australian Consumer Law.
Except for liability for a failure by us to comply with the Australian Consumer Law and to the maximum extent permitted by law, we do not accept any liability to you for any indirect or consequential loss, including loss of profits, revenue or opportunity, lost business or savings and wasted expenditure, and our total liability to you in relation to our service or your use of our Site will not exceed the greater of AUD 10 or the dollar amount of the payment we have received from you in relation to your booking or purchase.
These Terms will be governed by and construed in accordance with the laws of Western Australia, Australia. The parties irrevocably submit to the exclusive jurisdiction of the courts of Western Australia.
No delay or failure to take action under these Terms will constitute a waiver unless expressly waived in writing, signed by our duly authorized representative, and no single waiver will constitute a continuing or subsequent waiver.
We may subcontract or outsource the performance of any part of our services provided according to these Terms in our sole discretion.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.
These Terms constitute the entire agreement between you and us with respect to its subject matter and supersede all prior or contemporaneous understandings regarding such subject matter.
We reserve the right, at our discretion, to change these Terms at any time. Amendments to the Terms will be effective for bookings made after the time of publication.